Responsible Gaming — sonabit

1Age Restriction & Verification

sonabit operates strictly as an adults-only platform. All players must be at least 18 years of age to register an account, make a deposit, place a bet, or play any game on our platform. This is a non-negotiable requirement, and we enforce it rigorously at every stage of the player journey.

1.1 Age Declaration at Registration

During the registration process, every applicant is required to confirm that they are 18 years of age or older. Providing a false age declaration constitutes a breach of our Terms & Conditions and will result in immediate account closure and forfeiture of any funds held in the account.

1.2 Know Your Customer (KYC) Age Verification

Before any withdrawal can be processed, sonabit conducts a mandatory KYC identity and age verification check. Players are required to submit a government-issued identity document — such as a National ID (NID) card, passport, or driving licence — clearly showing their date of birth. Our verification team reviews every submission manually. Any account found to belong to a person under 18 will be closed immediately.

1.3 Parental Controls

If you share a device with minors, we strongly recommend using parental control software to restrict access to gambling websites. Third-party tools such as Net Nanny, Qustodio, and similar applications can prevent minors from accessing sonabit on shared computers, tablets, and smartphones. Never share your sonabit account credentials with anyone, especially children.

2Deposit Limits & Spending Controls

One of the most effective ways to keep your gaming activity under control is to set a clear budget before you start playing. sonabit provides built-in deposit limit tools that let you define exactly how much money you are willing to deposit over a defined time period. These controls are available to all registered players at no charge and can be activated from within your account settings.

2.1 How Deposit Limits Work

You can set a deposit limit for the following time periods:

• Daily limit: The maximum amount in BDT you can deposit within any single 24-hour period.
• Weekly limit: The maximum amount you can deposit across any rolling 7-day period.
• Monthly limit: The maximum amount you can deposit across any rolling 30-day period.

Once a deposit limit is set, it takes effect immediately. You may request a reduction in your deposit limit at any time — the reduction takes effect immediately. However, if you wish to increase a deposit limit, a mandatory 7-day cooling-off period applies before the increase is processed. This one-way flexibility is intentional: it ensures impulsive decisions made in the heat of the moment cannot be acted on instantly.

2.2 Loss Limits

In addition to deposit limits, sonabit also offers loss limit settings. A loss limit caps the total amount you are permitted to lose within a defined period (daily, weekly, or monthly). Once your loss limit is reached, your account will be temporarily restricted from further betting activity for the remainder of that period. Loss limits, like deposit limits, can be reduced immediately but require a cooling-off period to increase.

2.3 Wager Limits

For players who prefer to manage at the individual game level, sonabit also supports per-session wager limits. This sets a ceiling on the total amount you can stake within a single active session. If you reach your wager limit, the session automatically ends and you are redirected to a responsible gaming information page.

3Self-Exclusion Tools

Self-exclusion is a formal, voluntary process by which a player asks sonabit to block their account from accessing gambling services for a defined period of time. It is one of the most powerful tools available to players who feel their gambling is becoming a problem. sonabit takes every self-exclusion request seriously and processes them with priority and without question.

3.1 How to Request Self-Exclusion

You can request a self-exclusion period by following these steps:

• 1
  Contact Support: Send an email to support@sonabit with the subject line "Self-Exclusion Request". Include your registered username and the duration you wish to exclude yourself.
• 2
  Choose Your Duration: Self-exclusion periods available are 30 days, 60 days, 90 days, 6 months, 1 year, or permanent exclusion. There is no minimum cooling period required to initiate a self-exclusion.
• 3
  Confirmation: Our team will confirm your self-exclusion within 24 hours. Your account will be suspended immediately upon confirmation. Any remaining balance will be held securely and returned upon the expiry of your exclusion period (excluding permanent exclusions).
• 4
  Marketing Opt-Out: All marketing communications — including promotional emails and SMS messages — will be suspended for the duration of your self-exclusion period. We will not attempt to re-engage you with gambling promotions while you are excluded.
• 5
  Reinstatement: To reinstate your account after a temporary self-exclusion, you must submit a written reinstatement request. A mandatory 7-day review period applies before any reinstatement is processed. Permanent exclusions cannot be reversed.

4Time-Out & Cool-Off Features

A time-out is a shorter, flexible break from gambling, designed for players who want a temporary pause without committing to a full self-exclusion. If you feel you need a short break to reassess your gaming habits, a time-out is an appropriate first step. sonabit offers time-out periods ranging from 24 hours to 6 weeks.

4.1 Available Time-Out Durations

• 24-hour time-out: Immediate 24-hour account suspension. Suitable for players who feel they are gambling impulsively in the moment.
• 7-day time-out: A one-week break. Useful for players returning from a stressful period who want to reset their habits.
• 30-day time-out: A month-long break, recommended for players noticing early signs of problem gambling.
• 6-week time-out: An extended cool-off period for players who need more time to reassess their relationship with gambling.

4.2 Session Time Reminders

sonabit can be configured to send you periodic reminders about the length of your current gaming session. You can set reminders to appear every 30 minutes, 60 minutes, or 90 minutes. These pop-up notifications display your current session duration and your net result for the session, helping you make an informed decision about whether to continue playing or take a break.

4.3 Reality Checks

All registered players can enable automatic reality check notifications. A reality check is a brief on-screen message that appears at your chosen interval, summarising your session activity including time played, total wagered, total won, and net result. Reality checks are designed to prevent players from losing track of time and money during extended sessions.

5Warning Signs of Problem Gambling

Problem gambling develops gradually. It rarely starts as an obvious crisis — instead, it tends to build through a series of small behavioural and emotional changes that can be easy to overlook. The following are recognised warning signs that your gambling may be moving from entertainment into harmful territory. Honest self-reflection is the first step toward getting help.

If you answered "yes" to two or more of the questions above, we encourage you to take a break from gambling and consider using our self-exclusion or time-out tools. You can also contact our support team, who can guide you toward professional help resources.

6Tips for Staying in Control

Responsible gaming is not just about reacting to problems — it is about building habits from day one that keep gambling in its proper place as a form of entertainment. The following practical guidelines are recommended for every sonabit player, regardless of how experienced they are or how much they play.

• Set a strict budget before each session and stick to it regardless of outcomes. Treat it exactly as you would a cinema ticket or a restaurant bill — money spent on entertainment, not an investment.
• Never gamble under the influence of alcohol, prescription medication, or any substance that may impair your judgement. Clear-headed decision-making is essential.
• Accept losses as part of the game. No strategy, no system, and no amount of experience can guarantee a win. Games of chance are, by their nature, unpredictable.
• Balance gambling with other activities. A healthy lifestyle includes a wide range of interests. If gambling is becoming your primary source of entertainment or stress relief, that is a warning sign.
• Take regular breaks. Step away from the screen at least once per hour. Physical distance from the game gives you mental perspective.
• Never gamble to solve financial problems. Gambling to pay off debt, cover bills, or fund emergencies is one of the most common paths into problem gambling. It almost invariably makes the situation worse.
• Keep gambling separate from your emotions. Do not gamble when you are upset, stressed, grieving, or lonely. Emotional states significantly impair risk assessment.
• Use the tools available to you. Deposit limits, loss limits, time-out features, and reality checks exist for a reason. Use them proactively, not reactively.

7Support Resources & Contacts

If you are concerned about your own gambling, or the gambling behaviour of someone close to you, please do not hesitate to reach out. Help is available, and speaking to someone is always the right first step. sonabit's support team is available around the clock and can provide immediate assistance with account restrictions, self-exclusion, or simply a non-judgmental conversation about your concerns.

7.1 How to Raise a Responsible Gaming Concern

To raise a responsible gaming concern with the sonabit team, simply email support@sonabit with the subject line "Responsible Gaming". Our dedicated team will respond within 24 hours, Bangladesh Standard Time (BST, UTC+6). You do not need to be in crisis to contact us — if something feels off about your gaming habits, we want to hear from you early.

7.2 Account Closure for Responsible Gaming Reasons

If at any point you decide you want your sonabit account permanently closed for responsible gaming reasons, you can request this via email. Your remaining account balance will be returned via your preferred payment method (bKash, Nagad, Rocket, or bank transfer) within 5 business days. Permanently closed accounts for responsible gaming reasons will not be eligible for re-registration.

8Our Commitment to Player Safety

At sonabit, responsible gaming is not a policy box to be ticked — it is a genuine operational commitment that shapes how we design our platform, train our staff, and serve our players across Bangladesh. We recognise that the communities we serve, from Dhaka to Chittagong, Sylhet to Khulna, include players with widely varying financial situations and levels of gambling experience. Our responsibility is to all of them equally.

We invest continuously in player protection technology, staff training in problem gambling awareness, and the development of tools that give players meaningful control over their gaming experience. Every member of our customer support team receives training in identifying and responding to signs of problem gambling, with a clear escalation pathway to our dedicated responsible gaming specialists.

sonabit also operates a proactive monitoring programme. Our systems automatically flag accounts that show behavioural patterns associated with problem gambling — such as rapidly increasing deposit frequency, consistent late-night activity, or frequent maximum-stake betting — and our team follows up with a welfare check. We may proactively apply cooling-off restrictions to accounts where we have genuine concern for a player's wellbeing, even if that player has not requested such restrictions themselves.

18+  |  Play Responsibly  |  sonabit — Bangladesh's trusted online gaming platform.  |  Bangladesh Standard Time (UTC+6)